Descrição
Join Amazon’s dynamic Cross-border business team as we revolutionize cross-border e-commerce in Latin America. We’re seeking an analytical and results-driven Business Specialist to help shape the future of international selling on Amazon.
In this role, you’ll analyze key business metrics and processes to drive improvements in seller experience, customer satisfaction, operational efficiency, and business performance. You’ll work closely with cross-functional program and product teams to identify opportunities, develop metrics and solutions, and implement data-driven strategies that enhance our cross-border business.
This role requires someone who thrives in a fast-paced environment, can handle ambiguity, and has strong analytical and communication skills. You’ll be part of a creative and innovative team that’s transforming how businesses reach new customers across Latin America.
The ideal candidate will be comfortable working across diverse areas including customer experience, international trade, operations, product and business, while maintaining a strong focus on data-driven decision making.
Key job responsibilities
– Conduct in-depth analysis of business metrics and create insights, dashboards and reports to business teams;
– Support program implementation with metrics and data analysis to improve cross-border seller and customer experience;
– Collaborate with international teams to optimize data structure, analysis and reports;
– Create and maintain performance dashboards and reports (SQL and Excel advanced is mandatory);
– Partner with finance, operations, and product teams to enhance operational metrics;
– Identify opportunities for process automation and efficiency improvements;
A day in the life
– Drive data-informed decision making by conducting in-depth analysis of business metrics, creating SQL queries, and developing actionable insights that directly impact seller success and customer satisfaction;
– Build and maintain scalable dashboards and reporting systems that provide real-time visibility into key performance indicators (KPIs) across cross-border operations and seller performance;
– Partner with product, engineering, and operations teams to identify opportunities for process automation, metric improvements, and data structure optimization;
– Translate complex business problems into analytical frameworks, performing root cause analysis and providing data-driven recommendations to stakeholders;
– Support strategic initiatives by conducting market analysis, monitoring competitive landscape, and providing analytical support for business cases that drive Amazon’s growth in Latin America.
About the team
Joining the Cross-border business into Latam team means partnering with a dynamic and creative group who set a high bar for innovation and success in a fast-paced and changing environment. To be successful in this role, you need to feel comfortable navigating on broad and diverse topics such as Customer Experience, Delivery Experience, Taxes, Accounting, international trade, importations, marketing, operations, working with tech teams, and dealing with high level of uncertainty.
Qualificações básicas
– Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
– Experience in analyzing data to drive decisions
– Experience working cross functionally with non-tech teams
– Experience in defining and implementing process improvement initiatives using data and metrics
– Experience defining and executing program requirements and using data and metrics to determine improvements
– Bachelor’s degree
– Experience in visualization tools such as Tableau
– Experience using managed ML/AI solutions
Qualificações preferenciais
– Experience in driving end to end delivery, and communicating results to senior leadership
– Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
– Experience in project management including resource planning, managing schedules, reporting project status and prioritizing tasks
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit <a href=”https://amazon.jobs/content/en/how-we-hire/accommodations”>https://amazon.jobs/content/en/how-we-hire/accommodations</a> for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Localidade: São Paulo