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Job Category
Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Key Responsibilities:
Architectural Leadership: Act as the lead Senior Solution Architect on complex, enterprise-level Salesforce projects, designing scalable, robust, and future-proof end-to-end solutions.
Strategic Discovery & Design: Drive high-level strategic discovery sessions, executive workshops, and blueprinting to capture complex business requirements and translate them into comprehensive architectural designs.
Solution Strategy & Oversight: Oversee the design and deployment of solutions across the Salesforce MarTech stack, ensuring alignment with enterprise architecture standards and business KPIs.
Integration Architecture: Define the integration strategy and architecture between the Salesforce ecosystem and external enterprise systems. Design data models and API-led connectivity approaches, guiding technical delivery teams during implementation.
Executive Stakeholder Management: Act as a strategic partner and trusted advisor to senior business and IT leaders (C-level, VPs, Directors), translating high-level business goals into actionable technology roadmaps.
Enterprise Governance & Mentorship: Establish Centers of Excellence (CoE), architectural guidelines, release management strategies, and compliance frameworks. Mentor and guide mid-level architects and technical delivery teams.
Client Engagement:
Strategic Partnership: Partner with senior client stakeholders to define long-term marketing technology roadmaps and ensure the delivery of high-quality solutions aligned with their broader business vision.
Complex Communication: Communicate highly complex, multi-cloud architectural concepts in a clear, compelling manner to non-technical business leaders and technical teams alike.
Business Growth & Success: Build deep, trusted relationships with clients, acting as an escalation point for architectural challenges and identifying opportunities for platform expansion.
Technical & Platform Expertise:
Core Platform Experience: Deep architectural expertise and hands-on solution design experience across the following Salesforce platforms: Salesforce Marketing Cloud, Marketing Cloud Personalization, Data Cloud, Loyalty Management, and Intelligence (formerly Datorama).
Cross-Cloud Architecture: Proven track record of designing high-scale, multi-org, and cross-cloud solutions (e.g., B2C architecture connecting SFMC, Data Cloud, and Service/Commerce Cloud).
Architecture Optimization: Lead platform audits, architectural health checks, and technical debt resolution strategies. Provide architectural oversight to ensure solutions are highly performant and scalable.
Technical Oversight: Strong conceptual understanding of programmatic capabilities (AMPscript, SSJS, APIs, SQL) and custom ETL solutions.
Language Skills:
English: Advanced/Fluent proficiency required for engaging with global stakeholders, reading technical documentation, and delivering presentations.
Spanish: Advanced/Fluent proficiency required to support regional LATAM projects and communicate effectively with cross-border teams and clients.
Education and Experience:
8+ years of experience in CRM, Marketing Automation, or enterprise software implementation, with at least 3-5 years acting specifically in a Solution Architect or Enterprise Architect capacity.
Preferred Qualifications:
Advanced Salesforce certifications (e.g., Marketing Cloud Consultant, Data Cloud Consultant, Personalization Accredited Professional).
Proven experience in enterprise-level Agile delivery methodologies and managing multi-stream projects.
Knowledge of global data security and privacy regulations (e.g., GDPR, CCPA, LGPD) applied to marketing architectures.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
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