Grow your career with us
You are on a journey to join an exciting Company and be part of our success story to improve lives by developing resources sustainably. Here we offer you an exciting and dynamic work environment and will equip you with the know-how that will stretch and enhance your career journey.
Responsibilities:
Provide support across a wide range of programs and activities within Human Resources operations, with an emphasis on delivering excellent service to employees, ensuring their satisfaction when handling requests and issues, and maintaining efficiency and smooth functioning of the department's operations.
You are on a journey to join an exciting Company and be part of our success story. Here we will equip you with the know-how and experience that will define your growth. In this role that you are about to embark on, you are required to carry out the following responsibilities:
• Provide first-line support for questions and issues related to Human Resources processes, ensuring efficient and effective service.
• Assist employees through various channels (phone, email, and ticketing system), logging and tracking requests in an organized and timely manner.
• Resolve issues and provide information about HR policies and procedures clearly and accurately, aiming for first-contact resolution whenever possible.
• Deliver a positive internal customer service experience, focusing on quick resolution or proper escalation of requests, while keeping employees informed about the status of their inquiries.
• Maintain a professional attitude when interacting with employees, demonstrating empathy and effective communication in every interaction.
To be successful in this role, it is recommended that you should have the following skills and qualifications:
• A degree in the related job field.
• Those with 1 to 2 years of working exposure or experience in a similar role will have an advantage but not essential.
• Willing to relocate to the job location.
Disclaimer:
When you send us your resume and personal details, it is deemed you have provided your consent to us retaining your information in our talent recruitment database. All information provided will only be used for the recruitment process. RGE will only collect, use, process or disclose personal information where and when allowed to under applicable laws.
Only shortlisted candidates will be contacted for an interview. We endeavour to respond to every applicant. However, if you do not receive a response from us within 60 days, please consider your application for this position unsuccessful. We may contact you in the future for any opportunities that match your qualifications and experience.
Thank you for considering a career with RGE.
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Localidade: Campinas