Remote Operations Manager for a Cleaning Business – WEEKEND HOURS
We are a fast paced, small, lean company with a fully remote team serving customers in the US. Our business model is high end cleaning/maid services. We are rapidly expanding and hiring candidates who can perform as customer support/sales reps with the *option and opportunity* to be promoted and grow into specialized roles. We are looking for reliable, positive and ambitious people to be part of our team.
This is a fully remote, full time, work from home role. Successful hires will be trained and progress through different areas of the business, based on their interest and aptitude for the work. We will work with you to progress your career and reach your goals within our company, whether that be a long term customer service/sales role, a management role or something more.
Successful hires will undergo a 6 month training program where they will learn phone sales skills, customer support skills, and operations co-ordination skills. Following our training program we will work with hires to determine their best fit within the business.
Avenues for promotion/advancement:
-Operations Shift Manager
-New Location Expansion Manager
-Chief of Staff
You will be speaking to customers on the phone about our services and quoting them prices in a friendly, upbeat manner. Upselling our services to them is essential, so being comfortable speaking with US customers is important. You should have some phone experience with customer support or sales. Duties will be answering calls, dealing with customer complaints, and organizing service schedules for our cleaners. Basic mathematical knowledge is needed for calculating payments and percentages. High level multitaskers excel in this role.
Fluent written and spoken English (native level), good internet connection and a quiet place to take calls are required. Reliable internet connection and electric connection is required. You will need to provide your own smart phone, computer and headset for calls. Your computer needs to be able to smoothly manage up to 12 Google Chrome tabs at once.
Pay is 10 USD/hr + commission and bonuses which can bring it up to 12+USD/hr. Long term career opportunities and progression are possible with our small, fast growing team.
This is a full time position. 2 weekends a month + 2/3 days Monday-Friday.
Job Types: Full-time, Part-time, Contract
Pay: R$53.00 per hour
Cidade: Rio de Janeiro