Finnish speaking 2nd Line Specialist – role based in Malta
Private health insurance, flexible working hours, team building events, wellness, and professional development benefits are just a few examples of what the client offers.
A taste of what you will be doing:
Provide support to our outsourced Customer Support team in order to solve customers’ queries.
Build relationships with game providers and other departments in order to solve customers’ queries and issues.
Keep track of issues faced by customers and propose improvements in order to avoid the interruption of play and increase the overall customer experience.
Provide ongoing support, refreshment/follow-up/quality analysis to all CS Agents.
Monitor CS Agents’ in liaison with localized Customer Operations Manager on performances and provide feedback and recommendations for any additional training needs to management.
Take part in, and sometimes lead, various projects within the CS department.
Actively seek and manage ways of improving existing processes & enhancing the customer experience by reviewing survey responses providing necessary feedback to management.
The company offers a salary up to 30K for candidates with previous experience in CS + bonuses and benefits, in addition to being welcomed into a growing company which offers excellent career progression opportunities.
Cidade: Mato Grosso